Goods Faulty on Arrival:

If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method. Please e-mail HERE with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to 100% Marine without getting authorisation as they will be refused at our logistics centre.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we'll issue a full refund to you via your original payment method. Please e-mail HERE with details

Goods Faulty in Warranty Period:

If your goods develop a fault but it's more than 14 days since receipt, then provided your product is within its warranty period (TWO years as standard), you are entitled to a warranty repair. In some cases, 100% Marine can perform on board service thanks to Raymarine's international on-board warranty scheme but this only applies to items professionally installed by Raydirect's authorised installers and where a valid warranty form has been completed and returned. Please e-mail HERE with details

Used Stock

Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Also, used stock is also excluded from the Distance Selling Directive.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be as new?when returned to us. Once you're informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at 100% Marine, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts.

To request a return, please e-mail HERE