Should your product fail within 14 days of receipt, 100% Marine will exchange the product upon receipt of the faulty unit. Please contact us to diagnose the issues you may have and one of our helpful and expert technicians will talk you through the problem. Many issues can be resolved over the telephone as they may be due to a faulty installation or operation issue.

Should goods fail after 14 days of receipt, 100% Marine will accept the product back for warranty repair. Where the product is returned to 100% Marine for repair, typical repair times are 10 - 14 working days. Under our discretion, we may choose to repair or replace the defective items. If the item is no longer available or no parts are available, then we reserve the right to exchange the item for an equivalent product.

To return any items for warranty service, please e-mail us or contact us with details of the problem as we may be able to remotely diagnose the cause and prevent charges being imposed for a "no fault found" return. Once we have diagnosed the problem, we will issue you with a Return Merchandise Authorisation (RMA) number which needs to accompany the goods when returning them to 100% Marine. Please note goods that are returned for warranty service where no fault is found will be subject to a $NZ 50 minimum service charge plus return freight costs.